Thursday, March 4, 2010

Neighborhood Clinic.

Ok, I'm not sure where to start with this one. Some of you know that I was experiencing some chest pains these past few weeks. The pain increased on Monday, so I hurried to make a doctor's appointment as soon as I could. I finally found an appointment for today (Thursday) at a clinic that happens to be right in my neighborhood...

The Hunting Park medical clinic is right on the edge of the park itself. I arrived 15 minutes early for my appointment and approached the heavily graffitied building. Strange sign #1 (SS1). After walking through the caged door (SS2) and then the normal door, I found myself in a waiting room. The "pharmacy" was a window on the left, and the patient check-in was about fifty feet in front of me, beyond the seating area. I quickly noticed that the pharmacy, while stocked with some basic over-the-counter drugs, mostly contained corner store items such as soda, a variety of potato chips, and candy (SS3,4,5!) The women at the front counter were nice, though I was a bit alarmed to see the other front office workers eating their lunch of Wendys hamburgers and giant Wendys soft drinks. Is health a real value among the clinical staff here? (SS6)

Because I had never met with this doctor, or been to this clinic, I had the standard patient profile forms to fill out before I could see the PA. I began filling in the blanks and applying my signature where needed - a fairly easy process - when I came to a series of new and unusual questions. Examples:
Do you wear your seat belt while driving?
Do you keep a gun in your home, and if so does it have a safety lock, and is
it out of your children's reach?
Are you in a relationship where your partner hits you?
Are you afraid of your partner?
Do you have a living will? (SS7)
The questions went on, but I am currently forgetting most of them. The clinical staff were certainly surprised to see me there. One of the women at the front desk was having a hard time verifying my insurance by phone - which is not unusual because my insurance provider is fickle and confusing, and fickle (boo). After establishing that I went to school way out in the suburbs, and probably noticing that I didn't quite "belong," she asked "just what part of Philadelphia are you from?" She seemed to perk up when she found out that I live right around the corner on Franklin St.

My insurance provider ended up telling the front desk employee information about my coverage that contradicted the information they gave me on Monday; therefore, I was thoroughly frustrated by the time I entered the examine room. Was this appointment going to be a total wash; on top of that, is it going to cost me way more than my $20 co-pay? The staff worker who escorted me to my room remained in a corner of the hallway for about 10 minutes, playing on her iPhone (SS8).

Alas, the amazing part is that the PA was so incredibly kind and attentive. She was the nicest, sweetest woman ever (whose husband is also studying for his masters in International Development), and she made sure to charge me the lowest fee when I shared with her my concerns regarding my health insurance, even though appointments for chest problems are usually charged the highest rate. "I'll do anything for students," she said. She encouraged me to come see her anytime, and was more than helpful. She also agreed that my chest pains are muscular in nature and not heart-related; she listened to my heart and said that it sounds great.

So, that was my 1 hr. 45 min experience at the neighborhood medical clinic. Granted, the Wendys may have not stuck out to me so much if I hadn't just seen the state of the pharmacy, and if Ted and I had not watched the first half of Food, Inc. last night. But still, that's a lot of SSs, so many that I couldn't not share with you all. Sigh.

1 comment:

Hannah said...

Hmm... do you guys still have Food, Inc? It's one I've been wanting to watch!